Return & Refund Policy

At Idiaz by ZK, customer satisfaction is very important to us. We take pride in delivering premium-quality, carefully formulated fragrances. Due to the personal and hygienic nature of perfumes, our refund and return policy is designed to be fair, transparent, and responsible.

Eligibility for Returns


We accept returns only under the following conditions:

  • The product received is damaged, defective, or incorrect

  • The issue is reported within 48 hours of delivery

  • The product is unused, unopened, and in its original packaging

  • Proof of purchase (order number or receipt) is provided

For hygiene and safety reasons, used or opened perfumes cannot be returned or exchanged.

Non-Returnable Items


The following items are not eligible for return or refund:

  • Opened or used perfumes

  • Products damaged due to misuse or improper handling

  • Items purchased during sale or promotional offers (unless damaged or incorrect)

  • Orders reported after the 48-hour reporting window

Damaged or Incorrect Orders


If you receive a damaged product or an incorrect item, please contact us within 48 hours of delivery with:

  • Clear photos or video of the product

  • Your order number

  • A brief explanation of the issue

Once verified, we will offer a replacement or refund, depending on product availability.

Refund Process


  • Approved refunds will be processed after the returned item is received and inspected

  • Refunds are issued to the original payment method

  • Processing time may take 7–10 working days, depending on your bank or payment provider

Shipping charges are non-refundable, unless the return is due to our error.

Exchange Policy


  • Exchanges are only possible in cases of:

    • Damaged products

    • Incorrect items sent

    Exchanges are subject to product availability.

How to Request a Return or Refund


To initiate a return or refund, please contact us at:

 Email: support@idiazbyzk.com
 WhatsApp: +92 300 4111569

A Message From Our Founder

Muhammad Riaz Khan

At Idiaz by ZK, fragrance is not merely created — it is carefully crafted.
It is a reflection of identity, confidence, and refined character.
As a Perfume Crafter, my purpose has always been clear: to design fragrances that are pure in composition, responsible in formulation, and uncompromising in quality. Every creation represents a harmony of craftsmanship and restraint — where elegance is felt, not forced. A true fragrance should enhance presence, not announce itself, and should remain as comfortable on the skin as it is captivating in the air.
The foundation of Idiaz by ZK rests on a deliberate commitment to 100% non-alcohol perfumes. This philosophy reflects our respect for both skin and sensibility. Our fragrances are designed to be gentle, refined, and suitable for sensitive users, without sacrificing performance or longevity. Each formulation is developed using cosmetic-grade ingredients and aligned with international fragrance standards, ensuring safety, trust, and sophistication.
At Idiaz by ZK, quality is not a statement — it is a practice. Every ingredient is selected with intention, every blend perfected with patience, and every bottle represents integrity. We believe modern luxury is defined by responsibility, clarity, and confidence — confidence in what you wear and how it represents you.
Idiaz by ZK is created for individuals who appreciate subtle distinction, authentic refinement, and mindful luxury. Our fragrances are designed to integrate seamlessly into your life — quietly powerful, deeply personal, and unmistakably elegant.
Thank you for placing your trust in Idiaz by ZK. We look forward to becoming part of your personal expression through fragrances that define presence without excess.

Muhammad Riaz Khan
Founder & CEO