At Idiaz by ZK, customer satisfaction is very important to us. We take pride in delivering premium-quality, carefully formulated fragrances. Due to the personal and hygienic nature of perfumes, our refund and return policy is designed to be fair, transparent, and responsible.
We accept returns only under the following conditions:
The product received is damaged, defective, or incorrect
The issue is reported within 48 hours of delivery
The product is unused, unopened, and in its original packaging
Proof of purchase (order number or receipt) is provided
For hygiene and safety reasons, used or opened perfumes cannot be returned or exchanged.
The following items are not eligible for return or refund:
Opened or used perfumes
Products damaged due to misuse or improper handling
Items purchased during sale or promotional offers (unless damaged or incorrect)
Orders reported after the 48-hour reporting window
If you receive a damaged product or an incorrect item, please contact us within 48 hours of delivery with:
Clear photos or video of the product
Your order number
A brief explanation of the issue
Once verified, we will offer a replacement or refund, depending on product availability.
Approved refunds will be processed after the returned item is received and inspected
Refunds are issued to the original payment method
Processing time may take 7–10 working days, depending on your bank or payment provider
Shipping charges are non-refundable, unless the return is due to our error.
Exchanges are only possible in cases of:
Damaged products
Incorrect items sent
Exchanges are subject to product availability.
To initiate a return or refund, please contact us at:
📧 Email: support@idiazbyzk.com
📱 WhatsApp: +92 300 4111569
16738729
+92 300 4111569
Office 8530 321-323 High Road, Chadwell Heath, Essex RM6 6AX. UK
Office no, 182 Eden Residencies, college Road Lahore Pakistan
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